mypensionID (myPID) is a company dedicated to empowering pension control and accuracy through secure technology. Understanding the challenges pension schemes face in maintaining up-to-date member data, myPID offers a secure, digital solution that eliminates the need for posting sensitive documentation or arranging document certification. Utilising biometric technology from the banking and financial sectors, myPID verifies documents and confirms member existence within minutes. They serve over 100 pension providers, ensuring secure retirements and reconnecting the public with lost pension pots.

myPID approached us looking for a partner to undertake the redevelopment of their existing application aimed at ID verification for pension holders. Their existing application, while functional, required updating to meet a more modern user experience, and the introduction of refined technologies as part of the verification process. The original application also featured what users had identified as primarily UX-based issues with the verification process, from the sensitive requirements of the selfie element of the verification process, to frequent uninstalls and reinstalls to maintain functionality. 

In the initial phase of the project, our focus was on developing the Minimum Viable Product (MVP) for the app. We prioritised user registration, streamlining the sign-up process by integrating with IDVerse, an OCR (Optical Character Recognition) solution, for authentication. Users seamlessly entered the IDVerse flow, where they provided identification documents such as ID, passport, or driver's license. 

Leveraging this data, we automated the population of relevant fields, ensuring a smooth and efficient registration experience. Additionally, we implemented a step for users to capture a selfie for authorisation, marking the completion of the registration process. 

Throughout this phase, we emphasised user experience, incorporating visually appealing graphics and animations to enhance engagement.

There are a number of features soon to be released on the myPID app, including access to users' pension dashboard, notifications on re-verification and the ability to update personal information across pensions.