Our Process.
Our project process has been built from the ground up, based on 15 years of experience developing both large and small scale software projects. Our process is highly adaptable and can be entered into at any stage depending on the unique needs of our clients. We can also work as a blended team, carrying design or dev only roles. It employs a healthy blend of both agile and waterfall frameworks, meaning we can develop secure project timelines and costs early on while maintaining a high level of adaptability throughout the development and design cycles.
Understanding comes first, then design
Kickoff & Understanding
Every successful project starts with clarity. In this opening stage, you’ll meet your dedicated product lead and walk through our process together. We'll get a sense of your team’s digital experience, working style, and goals. Internally, we hold a project sync to align our team and ensure everyone is briefed on your priorities. We’ll also share key materials and pre-discovery questions via Miro, helping both sides prepare for a productive working relationship.
Discovery & Definition
This is where we get to the heart of what your platform needs to do. Through in-depth discovery calls and collaborative sessions, we explore your vision, gather requirements, and uncover the core challenges your product is solving. We then consolidate everything into a clear summary, outlining responsibilities, priorities, and the core feature set for your MVP. This stage ensures alignment and gives us a shared understanding of what success looks like.
Structure & Scoping
With a clear understanding in place, we move into structure and technical scope. Our team creates user flow diagrams and wireframes to shape how users will move through your product, mapping features to interactions. We complement these with detailed blueprints that provide context and rationale for each decision. A technical scope document follows, outlining functionality, dependencies, and any early architectural considerations. This phase transforms ideas into tangible, buildable plans.
Scope Finalisation
Here, we bring everything together. We create a costed scope document that ties wireframes and technical plans directly to delivery timeframes and investment. You’ll be able to see exactly what’s included, how it works, and what it takes to build. Once you’re happy, we move to formal sign-off, providing a clear, agreed-upon foundation for the development phase. No guesswork, no grey areas, just alignment.
This is the creative part
Designing with understanding
With scope approved, our design team gets to work bringing the product to life—not just as a visual layer, but as a user experience shaped by real needs and shared insight. Using Figma, we create high-fidelity designs that reflect your brand, content, and user journeys. Every screen, state, and interaction is carefully considered, reviewed, and tested in collaboration with your team. You’ll receive a fully interactive prototype that looks and feels like the final product, allowing you to experience it before we build it. Once signed off, it becomes the blueprint for development.
Creating consistency and clarity
We take a systematic approach to design, building out a library of components that ensures your product feels coherent from screen to screen. Typography, colour, layout, and interactive elements are all considered with accessibility and performance in mind. This design system supports faster development and easier future scaling, while ensuring every part of your product reflects your brand and purpose.
Harmony between design and development
Once designs are signed off, we package everything for developers, including structured design files, component specs, and interaction guidance. But we don’t disappear. Our designers stay involved during the build phase, collaborating with engineers to refine functionality and ensure the final product holds true to the vision.
It’s starting to become reality
Fast, scalable, tailored code.
Once designs are signed off, development begins. Every product we build is custom, designed to match your unique requirements, not forced into templates or rigid systems. We use a modern tech stack that includes PHP, Laravel, React, Bootstrap, Flutter, and more, selecting the right tools for your platform’s goals. Our frontend developers follow responsive grid systems to ensure seamless performance across devices, while our backend team builds secure, modular environments that scale with your growth. Accessibility is built in from the start, reflecting our heritage as creators of Recite Me.
Proactive quality assurance
Testing isn’t a checkbox at the end, it’s embedded throughout our build. As we progress through development, you’ll have access to a private staging environment where you can see features evolve in real time. We follow a structured QA and UAT process, mapping tests to the agreed scope and managing all feedback and fixes through JIRA. During User Acceptance Testing, we support your team in identifying, prioritising, and resolving issues quickly, ensuring a clean, confident release.
Best-in-class protections.
Security is woven into every stage of our development and deployment process. We are ISO9001, ISO27001, and Cyber Essentials Plus certified, meaning our practices meet the highest standards for data protection and operational resilience. We implement strict access controls, run regular security updates, and can support additional penetration testing if needed. For every project, our focus is the same: protect user data, maintain trust, and ensure long-term platform integrity.
Ready for take off?
A tailored rollout plan
Whether we’re launching a mobile app, a web platform, or a bespoke piece of software, we handle the rollout with precision. For apps, we guide you through the Apple and Google Play submission process, help you configure developer accounts, and ensure your store listings are well-presented. For web and software, we oversee DNS management, hosting deployment, and environment setup, ensuring everything runs smoothly across devices and user scenarios. We don’t just hit publish and walk away. Every launch is backed by rigorous testing, final checks, and clear communication so you and your users experience a seamless go-live moment.
We support what we build
Once your product is live, we move into a dedicated support and maintenance phase, tailored to your needs and roadmap. This includes everything from performance monitoring and OS updates to security patching and feature rollouts. All of it underpinned by our ISO27001, ISO9001, and Cyber Essentials Plus certifications. Support isn’t a one-size-fits-all service. We adapt to your internal workflows and future plans, whether that means light-touch technical support, continuous iterations, or preparing for an eventual in-house transition. Whatever your trajectory, we’re here to ensure your platform remains secure, stable, and ready for what’s next.
Understanding comes first, then design
Kickoff & Understanding
Every successful project starts with clarity. In this opening stage, you’ll meet your dedicated product lead and walk through our process together. We'll get a sense of your team’s digital experience, working style, and goals. Internally, we hold a project sync to align our team and ensure everyone is briefed on your priorities. We’ll also share key materials and pre-discovery questions via Miro, helping both sides prepare for a productive working relationship.
Discovery & Definition
This is where we get to the heart of what your platform needs to do. Through in-depth discovery calls and collaborative sessions, we explore your vision, gather requirements, and uncover the core challenges your product is solving. We then consolidate everything into a clear summary, outlining responsibilities, priorities, and the core feature set for your MVP. This stage ensures alignment and gives us a shared understanding of what success looks like.
Structure & Scoping
With a clear understanding in place, we move into structure and technical scope. Our team creates user flow diagrams and wireframes to shape how users will move through your product, mapping features to interactions. We complement these with detailed blueprints that provide context and rationale for each decision. A technical scope document follows, outlining functionality, dependencies, and any early architectural considerations. This phase transforms ideas into tangible, buildable plans.
Scope Finalisation
Here, we bring everything together. We create a costed scope document that ties wireframes and technical plans directly to delivery timeframes and investment. You’ll be able to see exactly what’s included, how it works, and what it takes to build. Once you’re happy, we move to formal sign-off, providing a clear, agreed-upon foundation for the development phase. No guesswork, no grey areas, just alignment.
This is the creative part
Designing with understanding
With scope approved, our design team gets to work bringing the product to life—not just as a visual layer, but as a user experience shaped by real needs and shared insight. Using Figma, we create high-fidelity designs that reflect your brand, content, and user journeys. Every screen, state, and interaction is carefully considered, reviewed, and tested in collaboration with your team. You’ll receive a fully interactive prototype that looks and feels like the final product, allowing you to experience it before we build it. Once signed off, it becomes the blueprint for development.
Creating consistency and clarity
We take a systematic approach to design, building out a library of components that ensures your product feels coherent from screen to screen. Typography, colour, layout, and interactive elements are all considered with accessibility and performance in mind. This design system supports faster development and easier future scaling, while ensuring every part of your product reflects your brand and purpose.
Harmony between design and development
Once designs are signed off, we package everything for developers, including structured design files, component specs, and interaction guidance. But we don’t disappear. Our designers stay involved during the build phase, collaborating with engineers to refine functionality and ensure the final product holds true to the vision.
It’s starting to become reality
Fast, scalable, tailored code.
Once designs are signed off, development begins. Every product we build is custom, designed to match your unique requirements, not forced into templates or rigid systems. We use a modern tech stack that includes PHP, Laravel, React, Bootstrap, Flutter, and more, selecting the right tools for your platform’s goals. Our frontend developers follow responsive grid systems to ensure seamless performance across devices, while our backend team builds secure, modular environments that scale with your growth. Accessibility is built in from the start, reflecting our heritage as creators of Recite Me.
Proactive quality assurance
Testing isn’t a checkbox at the end, it’s embedded throughout our build. As we progress through development, you’ll have access to a private staging environment where you can see features evolve in real time. We follow a structured QA and UAT process, mapping tests to the agreed scope and managing all feedback and fixes through JIRA. During User Acceptance Testing, we support your team in identifying, prioritising, and resolving issues quickly, ensuring a clean, confident release.
Best-in-class protections.
Security is woven into every stage of our development and deployment process. We are ISO9001, ISO27001, and Cyber Essentials Plus certified, meaning our practices meet the highest standards for data protection and operational resilience. We implement strict access controls, run regular security updates, and can support additional penetration testing if needed. For every project, our focus is the same: protect user data, maintain trust, and ensure long-term platform integrity.
Ready for take off?
A tailored rollout plan
Whether we’re launching a mobile app, a web platform, or a bespoke piece of software, we handle the rollout with precision. For apps, we guide you through the Apple and Google Play submission process, help you configure developer accounts, and ensure your store listings are well-presented. For web and software, we oversee DNS management, hosting deployment, and environment setup, ensuring everything runs smoothly across devices and user scenarios. We don’t just hit publish and walk away. Every launch is backed by rigorous testing, final checks, and clear communication so you and your users experience a seamless go-live moment.
We support what we build
Once your product is live, we move into a dedicated support and maintenance phase, tailored to your needs and roadmap. This includes everything from performance monitoring and OS updates to security patching and feature rollouts. All of it underpinned by our ISO27001, ISO9001, and Cyber Essentials Plus certifications. Support isn’t a one-size-fits-all service. We adapt to your internal workflows and future plans, whether that means light-touch technical support, continuous iterations, or preparing for an eventual in-house transition. Whatever your trajectory, we’re here to ensure your platform remains secure, stable, and ready for what’s next.
Our Process.
1. How long does your full process typically take?
Timelines vary based on project complexity but are often part of the pre-discovery phase. Where they aren't, they're created during discovery to fit with your expectations, key dates and budget.
2. What happens if I need to change the scope during the project?
We build flexibility into every stage. If your needs shift, we’ll assess the impact together and update scope, timelines, and cost transparently.
3. Do I need to be involved throughout the process?
Yes, but we make it manageable. We’ll guide you through key decisions, workshops, and feedback points so you stay in control without being overwhelmed.