Advancing Tinnitus Relief Through Technology.
We partnered with Quieten to enhance its mobile platform, delivering an improved user experience and expanded access to tinnitus therapies and resources.
Client
Quieten
Sector
Health
Product
Web app
Year
2021
Expanding Support for Tinnitus Sufferers.
Quieten provides a digital solution for individuals living with tinnitus, offering guidance, therapies, and resources to help alleviate symptoms. Following the success of its initial MVP release, Quieten received outstanding international reception and built a strong user base.
However, as the app evolved, new user expectations and content expansion created the need for a more intuitive browsing experience, improved content discovery, and a refresh of the user interface. Founder and tinnitus relief educator Julian Cowan Hill approached us to lead the next phase of development, ensuring users could easily navigate, interact with, and personalise their experience.
The challenge was to enhance content accessibility, introduce interactive tools for personalised guidance, and ensure a seamless experience for both free and premium users.
14.7%
UK Adults
Affected
1 in 7
Severe Symptoms
1.7m
Severe Sufferers
A Smarter, More Personalised Approach to Tinnitus Care.
To maximise the effectiveness of Quieten V2, we refined key user pathways and overhauled the app’s interface to deliver a smoother, more intuitive experience. The redesign focused on functionality and engagement, introducing data-driven features that support a more personalised approach to tinnitus management. Users can now interact with the app in ways that feel responsive to their specific needs, making it easier to access targeted therapies and relevant content.
Key improvements include the introduction of an Interactive Tinnitus Matrix, which analyses symptoms to categorise severity and recommend tailored resources. Enhanced search and filtering tools make it simple for users to discover the most relevant videos and audio therapies, while personalised playlists allow them to save and return to their preferred content. A refreshed UI and streamlined navigation improve usability across both iOS and Android, and new subscription management tools ensure premium users can easily access exclusive support and materials.
What did it look like?.
With these advancements, Quieten has:
- Enhanced accessibility, making it easier for users to find relevant tinnitus therapies.
- Improved content organisation, allowing seamless navigation across videos, audio, and articles.
- Increased engagement, with playlist functionality and tailored recommendations.
- Strengthened premium services, streamlining subscription-based content management
- Built a scalable foundation, ensuring the platform can expand with new features in future updates.
The app continues to receive top ratings and positive feedback, reinforcing Quieten’s role as a leading digital support tool for tinnitus sufferers worldwide.
Quieten.
- Onboarding and profile management, ensuring a tailored experience.
- Searchable video and audio resources, helping users find relevant therapies.
- Interactive Tinnitus Matrix, categorising symptoms for personalised guidance.
- Personalised playlists, allowing users to save and revisit helpful content.
- Premium subscription service, offering exclusive content and features.
- Admin dashboard, enabling content updates, subscription management, and social integration.
From the Design Team.
"Tinnitus is a condition that requires personalised support and structured guidance. Our goal was to refine the user experience to make Quieten more intuitive, engaging, and effective. With a smarter recommendation system, interactive tools, and improved content discovery, we’ve created an app that not only delivers valuable resources but also adapts to each user’s journey."
