A Smarter Mobile Experience for Community Cargo Bike Sharing.
We partnered with OurBike to reimagine their mobile app, the heart of a fast-growing e-cargo bike share network. The new platform prioritises smooth onboarding, flexible bookings, and in-ride control, creating a confident and user-friendly experience that helps communities choose active travel over car trips.
Client
Our Bike App
Sector
Retail
Product
Mobile App
Year
2025
Turning Everyday Journeys Into a Greener Choice.
OurBike offers residents and small businesses access to shared electric cargo bikes, hosted by trusted local organisations and affordably priced for everyday journeys. But while the service was gaining traction, the mobile experience wasn’t fully supporting that growth.
Users often found onboarding confusing, and booking journeys could feel unintuitive. Key features like pausing a ride, reporting maintenance issues, or verifying user identity were missing or limited. It wasn’t always clear what type of bike was available, or whether it was ready to use. For hosts and support teams, limited visibility into bike status made it harder to manage fleets efficiently.
To support OurBike’s ambitions and provide a seamless, trustworthy experience for all users, the app needed a thoughtful redesign — one that prioritised clarity, security, and accessibility from the ground up.
Mobile UX Built for Flexibility, Trust, and Everyday Use.
Working closely with OurBike during a Discovery phase, we mapped every part of the ride lifecycle, from account setup to post-ride feedback. The result was a rebuilt mobile app focused on clarity, flexibility, and performance.
We streamlined the onboarding flow with ID upload and secure login, giving users clear, step-by-step guidance from download to ride. The booking journey now supports both A2B (one-way) and B2B (round trip) rides, each with dynamic location selection, pricing rules, and timing logic.
During rides, users can now pause, resume, and extend their journey with built-in safeguards around time, payment, and location. We also added real-time status indicators, so users know if a bike is unavailable, under maintenance, or ready to ride.
Mobile UX Built for Flexibility, Trust, and Everyday Use.
Working closely with OurBike during a Discovery phase, we mapped every part of the ride lifecycle, from account setup to post-ride feedback. The result was a rebuilt mobile app focused on clarity, flexibility, and performance.
We streamlined the onboarding flow with ID upload and secure login, giving users clear, step-by-step guidance from download to ride. The booking journey now supports both A2B (one-way) and B2B (round trip) rides, each with dynamic location selection, pricing rules, and timing logic.
During rides, users can now pause, resume, and extend their journey with built-in safeguards around time, payment, and location. We also added real-time status indicators, so users know if a bike is unavailable, under maintenance, or ready to ride.
Technology for Bike Rentals.
Bluetooth Lock Integration:
We integrated AXA’s BLE SDK to enable secure bike unlocking and pausing directly from the app, reducing friction for users and hosts alike while ensuring compliance with insurance and security standards.
Flexible Booking Engine:
A key technical challenge was building a booking engine that could support both A2B (one-way) and B2B (round-trip) logic. This required custom workflows for location selection, time windows, pricing tiers, and post-ride validation.
Onboarding & Verification Pipeline:
To meet safety and insurance needs, we implemented an ID verification step as part of the onboarding process, allowing users to upload their ID and confirm eligibility before riding.
In-Ride State Management:
The platform tracks active ride states including paused, extended, and completed, ensuring users can adjust their journey in real time, and hosts can manage availability and usage more effectively.
Voucher Logic & Free Minutes:
To encourage uptake, we built in functionality to apply free minutes for first-time riders and manage business promo codes, all governed by rules around account type and usage history.
Scalable Cross-Platform Build:
The app was developed using React Native to support iOS and Android from a single codebase, reducing maintenance overhead and enabling rapid iteration across platforms.
Our Bike App Features.
- Map-first navigation for finding and filtering bikes nearby
- Secure onboarding with ID verification, account types, and T&Cs
- Booking flow with time/date selectors, bike details, and drop-off options
- Dynamic pricing logic, including free minutes and voucher code support
- In-ride controls to pause, resume, extend, or end a ride
- Photo confirmation and battery level reporting at ride end
- “My Rides” history for completed and upcoming bookings
- Help & Support, reporting tools, and easy access to FAQs
- Bike status visibility (e.g. available, offline, maintenance)
