Reinventing tipping for the UK.

Tip Tap aims to create a cashless alternative to tipping within the hospitality and service industries, by developing an iOS and Android app that sends tips to the staff member the customer chooses, as opposed to a company pot.

Customers in the hotel, tourism, and customer service industries have become less inclined to tip workers since the spread of Covid and the decline of cash as a favoured transaction method. This directly affects how many people want to work in the service sector, where gratuities are a strong incentive on top of frequently part-time employment.

We worked with Tip Tap to scope a platform that reimagines the tipping experience for both customers and hospitality teams. Through a focused discovery process, we mapped the needs of three key user groups (patrons, staff, and managers) and designed a mobile solution that balances ease of use with business value. This early collaboration defined a clear product vision, feature roadmap, and implementation approach aligned with Tip Tap’s ambition to improve recognition, morale, and financial transparency across the service industry.

The result was a cross-platform Flutter app built to make tipping fast and fair. Patrons can scan a QR code to tip and rate staff straight away, with no sign-up required. Staff receive secure, direct payments without splitting tips, while managers gain insights that support performance-based decisions. Key features include geolocation functionality, Stripe integration, multi-platform login, and a premium subscription offering for business owners, all scoped and defined in close collaboration to support strong market fit and scalable delivery.

• Geolocation functionality to identify staff in your area.
• QR scans to open a ‘Quick-Tip’, no-sign-up webpage specific to the company and establishment.
• Uses Stripe’s range of payment methods for ease of use.
• Premium subscription service for business owners and managers.
• Profile customisation.
• Login with Google and Apple ID.
• Tracking of where and when you dine.