Tip Tap aims to create a cashless alternative to tipping within the hospitality and service industries, by developing an iOS and Android app that guarantees customers their tips will arrive with their desired staff member, as opposed to a company pot.

Customers in the hotel, tourism, and customer service industries are becoming less inclined to tip workers since the spread of Covid and the progressive loss of cash as a favoured transaction method. This has a direct influence on the number of individuals who want to work in the service sector, where gratuities are a strong incentive on top of frequently part-time employment.

We worked with Tip Tap to scope and solutionise a platform that reimagines the tipping experience for both customers and hospitality teams. Through a focused discovery process, we mapped out the needs of three key user groups—patrons, staff, and managers—and designed a mobile solution that balances ease of use with business value. This early collaboration helped define a clear product vision, feature roadmap, and implementation approach aligned with Tip Tap’s ambition to drive better recognition, morale, and financial transparency across the service industry.

The result was a cross-platform Flutter app built to make tipping fast, fair, and frictionless. Patrons can scan a QR code to instantly tip and rate staff, with no sign-up required. Staff receive secure, direct payments without the hassle of splitting tips, while managers gain access to insights that support performance-based decision-making. Key features include geolocation functionality, Stripe integration, multi-platform login, and a premium subscription offering for business owners—all scoped and defined in close collaboration to ensure strong market fit and scalable delivery.

• Geolocation functionality to identify staff in your area.
• QR scans to open a ‘Quick-Tip’, no-sign-up webpage specific to the company and establishment.
• Uses Stripe’s wide range of payment methods for ease of use.
• Premium subscription service for business owners and managers.
• Profile customisation.
• Login with Google and Apple ID.
• Tracking of where and when you dine.