A Digital Transformation for Specialist Equipment Testing.

For over 40 years, SMH Products has been a global leader in manufacturing decontamination equipment, specialising in asbestos removal solutions. Operating across the UK, France, Finland, Australia, Spain, and New Zealand, SMH needed a scalable, digital solution to replace their outdated, paper-based testing system.

Their existing manual process presented major challenges:

• Multiple document versions, making it difficult to track and verify test results.
• Overlooked tests, leading to compliance risks and lost customer confidence.
• Lack of structured staff training, increasing errors in test execution.
• Client migration to competitors, due to inefficiencies in test scheduling and certification.
• No offline functionality, limiting testing efficiency in locations with poor connectivity.
  

SMH required a multilingual, digital testing system that would allow staff to work offline, automate validation processes, and improve client communication with real-time results and scheduled retests.

To meet SMH’s needs, we developed an integrated solution, starting with a desktop application that guides staff through a structured test process. Test results are stored locally while offline and synced with the cloud when a connection is available. A cloud-based web portal holds test data, equipment certification and process management in one place. Multimedia support, automated validation and client email scheduling improved accuracy and compliance.

• An offline-capable desktop application that works in any environment.
• Step-by-step guided testing, minimising errors and training gaps.
• A cloud-based portal for certification management, with easy access to test records.
• Automated validation of results, with compliance checked in real time.
• Multilingual support for global teams.
• Automated email scheduling, notifying clients of test status and upcoming retests.